Frequently Asked Questions

1) What is Merchants Almshouse?

Merchants Almshouse is a historic residential building located in King Street, a 17th-century street in the historic city centre of Bristol.
Made of 9 one-bedroom fully furnished and equipped apartments, Merchants Almshouse offers a “home-away-from-home” type of accommodation, to travellers looking for a short stay in central Bristol.

2) How does Merchants Almshouse work?

Merchants Almshouse works on a self-service basis. This means that you will be provided with a clean and lovely fully equipped apartment, where you will check in and check out on your own and make your own meals.

3) How can I make a booking?

You can book Merchants Almshouse in three ways:
– On our website, by clicking the book button (recommended for single bookings);
– By sending a booking request via the contact form below (recommended for group bookings);
– On booking.com.

4) How can I pay?

Currently, we accept card payments (American Express, Visa and MasterCard) or Bank transfer (recommended for group bookings and special requests bookings).
Cash is not accepted.
IMPORTANT: we collect the whole booking amount at the time of booking, generally within 24 hours.

5) What does the accommodation provide?

Each apartment is fully furnished and provides everything you would expect from a self-catering accommodation, like fridge/freezer, electric oven and hobs, microwave, kettle, toaster, pans, pots, plates, glasses etc. – everything you may need to cook nice and simple meals!
It is also provided:
– Bedding
– One set of towels per guest
– One soap bar and one shampoo/shower gel per guest
– Complimentary tea bags, coffee and milk sticks.

6) What about parking?

Parking can be booked separately by sending us an enquiry and it’s subject to availability and acceptance of our terms and conditions. Our parking facility is just across the road opposite Merchants Almshouse and costs £19.99. At present, we only have one parking space available and we highly recommend to enquiry us sooner rather than later, as given the location it tends to be booked up pretty quickly!

IMPORTANT: it is essential that you submit your parking request no later than by 12pm of the day of arrival.

If our parking facility is not available on the dates requested or you would like to find out more about alternative parking options in the area, we suggest checking on the following websites:
https://en.parkopedia.co.uk
– https://www.justpark.com
Enter the location “BS1 4DT”, the dates and times of your stay and hit “Find Parking”: you will get a list of parking options that you can sort by distance or price.

7) Do you run offers?

At the moment we are working on designing our first offer package. It may take a few more weeks to be ready but do stay tuned and keep us checked regularly or feel free to drop us a line if you had anything in mind to discuss with us!

8) I have a special request, what do I do?

Simply enquire us via the contact form below so we can discuss your requirements further.
We pride ourself in being very accommodating, here’s a couple of examples:
– we have helped a group of guests to setup the flats so they could book their own massage therapist, fit 2 massage beds and enjoy a massage session in complete relax and privacy. Great idea, isn’t it?
– we agreed with a group of guests to bring over tables and benches and have their party in our lovely courtyard.

Most of the times we don not charge anything for special requests, although it depends from case to case. If you have a special request, please do feel free to get in touch via the contact form below and we’ll see what we can do!

9) Do you allow gatherings, parties and events?

Yes we do allow for parties and events for groups to up to 28 people, SUBJECT TO BOOKING THE WHOLE BUILDING. However, we have set some rules, as we really care about keeping Merchants Almshouse in tidy and clean conditions at all times. The most important rules are:
– No-wild-parties allowed (self-explanatory…)
– Respect quiet times from 10pm to 10am
– Discuss use of the courtyard before hand
– Be considerate of the other long term residents living in the building

IMPORTANT: Parties and events must ALWAYS be discussed and agreed with us before hand. A damage deposit for groups is always required. If a group of guests holds a party or event without having granted our permission, the booking will be immediately cancelled, the guests will be asked to leave and no refunds or comensations will be given.

10) What’s the visitors policy?

Guests cannot bring visitors inside the building for any reasons. If you have a specific reason, we suggest letting us know ASAP. Guests will be charged if they bring visitors in without our permission.

11) What’s the smoking policy?

We have a strict NO SMOKING policy inside the premises. However, smoking in the courtyard is currently allowed.

12) How does check-in and check out work?


You can check in at anytime from 16:00 onwards, whereas you can check out by 12:00.

We have e a self check-in and self check-out procedure in place, meaning that there is no reception nor staff available at the property.

In order to access the property, please ensure you follow the instructions that we will email you on the day of arrival. Similarly, to leave the property please follow the instructions that we will email you on the day of departure.

We have members of staff and cameras that monitor the property 24/7, which could promptly call in in case of emergencies.

13) Can I receive check-in instructions by text?

Unfortunately not, our system is unable to send texts and, even so, the check in information won’t fit in a text.

14) Can I drop my luggage before check in time?

Unfortunately not, at the moment we do not have luggage drop facilities or staff on site able to assist you. However, the Tourist Information Centre, located just a few minutes walking distance from Merchants Almshouse, can hold your luggage for a £5 fee.

15) What if I have a problem with the property?

We understand that from time to time issues may occur. Because of this, we have members of staff that are happy to assist you when required. The quickest way to request assistance is by calling us on 0117 248 2500. In case we cannot answer, please leave a voice message and we will get back to you as soon as possible.

16) I have lost something during my stay, what do I do?

Not a problem, just send us a message via the contact form below and we will double check with our housekeepers if your item was found. Pleas note that whilst we can keep a lost item, we won’t be able to post it to you. You can either arrange a time to come back to collect it yourself or you can arrange your own courier to pick it up anytime between Monday to Friday 9:00am – 5:00pm.

17) Can I cancel my booking?

Of course you can. However, please be aware of the policy you have booked under. There are two cases:
– If you have booked under a refundable policy, you will be refunded the full price charged.
– If you have booked under a non-refundable policy, we won’t be able to make any refunds.